How orders are processed
Step 1
Ordering the product
Orders can be placed directly through our website by choosing your preferred product and completing the checkout process. If you requested a personalized quote, our team will send you a full proposal by email. After confirmation, you will receive an invoice along with the payment details needed to finalize your order.
Step 2
Payment Confirmation
After your payment is successfully processed through credit card, bank transfer, or another accepted payment method, your order is added to our fulfillment schedule. You will then receive a confirmation email along with an estimated delivery timeframe.
Step 3
Packaging & Shipment
Once your order is prepared for shipment, it is securely packaged to help ensure it arrives safely. As soon as the package is dispatched, you will receive an email containing your tracking information and shipping carrier details.
Step 4
Delivery
Delivery times may vary depending on the destination and the type of equipment ordered. Larger products are typically shipped through freight carriers to ensure safe handling and transport. Once your order has shipped, you can monitor its progress anytime using the tracking information provided in your confirmation email.
Step 5
After-Sales Support
Our support doesn’t end once your order arrives. If you need assistance with your equipment, have warranty-related questions, or would like to share feedback, our customer support team is always available to help.
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Get in Touch
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
+1 (418) 717-0912
sales@elvionfitness.com
Opening hours: 9AM-5PM EST